Shipments and returns

Your pack shipment

All orders are as standard dispatched by first class signed for post and therefore are not insured. By selecting Royal Mail Special Delivery your goods will be insured for either £500, £1000 or £2500  for large orders or by your request we may use a courier service.

Next day deliveries may incur additional carriage charges.

Deliveries outside the UK will be charged according to the destination and will be quoted for separately

In the case of orders that are sent by 1st class post: We do not accept responsibility for these orders if they are lost, stolen or arrive damaged in transit.

Orders that are sent by Royal Mail Special Delivery and courier: We are able to track these orders, but please be advised that your goods are not insured for consequential loss.

It is important that any visible damage is marked on the paperwork at time of signing to help validate your claim especially if you are unable to check your goods on delivery.

Delivery schedule: We endeavor to dispatch all orders within 48hours of confirmation of payment or approval of your artwork in regards bespoke commissions. This is subject to stock availability and the size of your order.

If you specify a specific date and carrier we will dispatch your goods by your chosen method and by the dispatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier

Returns Policy: You may return any item provided it is in its original condition and packaging have obtained a within 7 days for a full refund or replacement. Engraved or personalized goods, packing and carriage charges will not be refunded, unless a mistake has taken place on our behalf. In this unlikely situation a full refund will be issued upon receipt of the product(s)

Damaged Goods: If your goods arrive damaged please keep all packaging materials and notify us within 48 hours. We will then assist you to make a claim or provide a replacement product dependent on the problem





No specials at this time